Customer Service

As a leader in the industry, comes the responsibility of providing VIP customer services. We do this through pro-active communication with our customers. The Shane Baghai Group of Companies is based on the belief that service is paid for at the time of purchase, so it is our committment to maintain the highest standards in the industry with prompt, positive and personalized services.

We Believe In:


Our customer service department can be reached by mail, fax, phone and e-mail. All correspondence will be responded to in a clear, concise and timely manner. We strive to make service decisions with input from those most likely to be affected.

Consistency & Compliance

As part of our commitment to uphold the highest standards, we constantly review policies to enture that their application is consistent with the requirements established by the Tarion Customer Service Standard and beyond. Tarion guidelines and repair periods will be met at all times, if possible, sooner.


The Shane Baghai Group respects your privacy. All personal information gathered will be held in strict confidence and will not be released to a third party.


One of the key steps in completing the warrantable service cycle is the follow up. All 30-day and 11 month forms submitted for service work are to be followed-up upon completion. We do this in order to ensure that the customer is in agreement and acceptance of the service provided, and that they are aware of the warrantable service items addressed. This helps establish a strong level of understanding with the customer and helps in enhancing the overall service experience for the customer.


All Shane Baghai employees and associates are chosen for their abilities to exhibit customer friendly services skills; and be knowledgeable, professional and courteous in meeting the needs of customers.